Self Storage Dulwich Service Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Dulwich provides storage and related services, including where appropriate coordination with removal and transport services operating in the same area. By making a booking, using our premises, or accessing any storage unit or related service, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business entering into an agreement with Self Storage Dulwich for the provision of storage or related services.
Company means Self Storage Dulwich, the provider of the services described in these Terms and Conditions.
Unit means any storage unit, container, locker, or allocated space provided by the Company for the Customer to store goods.
Services means the provision of storage facilities and any associated services that may include assistance with loading, unloading, or coordination with removal or transport providers.
Agreement means the contract formed between the Company and the Customer incorporating these Terms and Conditions and any booking confirmation or storage licence issued by the Company.
2. Scope of Services
The Company provides secure self-storage units and, where requested, may assist in arranging or coordinating removal or transport services with third-party providers operating in the wider service area. Any such removal or transport services may be subject to separate terms and conditions with those providers.
The Customer is responsible for selecting the appropriate Unit size and for ensuring that any additional services, including removal or delivery, meet their requirements. The Company may offer guidance but does not guarantee the suitability of any Unit or service for a particular purpose.
3. Booking Process
3.1 Bookings for storage units or related services can be made in person at the premises or through any other booking channels specified by the Company from time to time.
3.2 At the time of booking, the Customer must provide accurate and complete information, including name, address, identification details, and any relevant business details if booking on behalf of a company or organisation.
3.3 The Company may request a deposit, proof of identity, and proof of address before confirming a booking. Bookings are not guaranteed until the Company issues a booking confirmation or storage licence.
3.4 The Agreement between the Customer and the Company is formed when the Company confirms the booking or allows the Customer access to the allocated Unit, whichever occurs first.
3.5 The Company reserves the right to refuse any booking at its discretion, including where it believes the intended use may breach these Terms and Conditions or applicable laws.
4. Access and Use of Units
4.1 The Customer will be granted access to the Unit during the opening hours or access times notified by the Company. The Company may vary access hours at any time for security, maintenance, or operational reasons, and will provide reasonable notice where practical.
4.2 The Customer is responsible for securing the Unit, including supplying and maintaining a suitable lock where required. The Company is not responsible for locking or unlocking the Unit on the Customer's behalf unless agreed as part of a specific service.
4.3 The Customer must keep the Unit clean, tidy, and free from waste and must not cause damage to the Unit, the building, or any common areas. Any damage caused may be charged to the Customer.
4.4 The Unit may only be used for storage of permitted goods and must not be used as a residence, office, workshop, retail outlet, or for any other purpose involving continuous occupation or trading from the premises.
5. Payments and Charges
5.1 Storage fees and any associated service charges will be notified to the Customer at the time of booking. Fees are payable in advance at the intervals specified by the Company, which may be weekly, monthly, or for another agreed period.
5.2 The Company may require a security deposit, which may be held against unpaid fees, damage, cleaning, or breach of these Terms and Conditions. Any remaining balance of the deposit will be returned to the Customer following termination of the Agreement, subject to any lawful deductions.
5.3 Accepted payment methods will be advised by the Company and may include card payments, bank transfers, or other forms of electronic payment. Cash payments may be subject to additional verification and restrictions.
5.4 If the Customer fails to make any payment by the due date, the Company may charge interest on overdue sums at a reasonable rate and may apply administrative fees for late payments or returned transactions.
5.5 The Company reserves the right to review and change its fees from time to time. For ongoing storage, any fee changes will take effect from the next billing period following reasonable notice to the Customer.
6. Non-Payment and Right of Lien
6.1 In the event of non-payment, the Company may deny the Customer access to the Unit until all outstanding amounts, including any interest and administrative charges, have been paid in full.
6.2 The Company has a contractual lien over the goods stored in the Unit as security for all sums due under the Agreement. If sums remain unpaid for a period notified by the Company, the Company may, after giving reasonable notice, sell or otherwise dispose of some or all of the goods to recover outstanding charges and reasonable costs associated with the sale or disposal.
6.3 Any surplus proceeds following sale or disposal, after deduction of all outstanding fees, charges, and costs, will be held for the Customer for a reasonable period. If the Customer cannot be located or fails to claim such surplus, the Company may deal with it as permitted by applicable law.
7. Cancellations and Changes
7.1 The Customer may cancel a booking for storage or associated services by notifying the Company in accordance with any cancellation procedure specified at the time of booking.
7.2 Where a cancellation is made before the agreed start date, the Company may refund part or all of any pre-paid fees or deposits, subject to a reasonable cancellation or administration fee. Any specific cancellation terms advised at the time of booking will apply.
7.3 Once the Customer has taken possession of the Unit or begun using the services, any early termination of the Agreement may be subject to minimum notice periods and charges. The Customer remains liable for fees up to the end of the notice period or agreed storage term.
7.4 The Company may cancel a booking or terminate the Agreement with immediate effect if the Customer breaches these Terms and Conditions, fails to pay any sums due, or engages in conduct that is unsafe, illegal, or disruptive to other users of the facility.
8. Customer Obligations
8.1 The Customer must ensure that all goods stored are properly packed and protected against damage, damp, pests, and any other foreseeable risks arising from the nature or condition of the goods.
8.2 The Customer must not store any goods that are illegal, perishable, infested, explosive, flammable, toxic, corrosive, environmentally hazardous, or otherwise dangerous. Prohibited items typically include, but are not limited to, firearms, ammunition, fuel, gas cylinders, chemicals, asbestos, fireworks, and waste materials.
8.3 The Customer must not store any items that may emit fumes, odours, or noise, or otherwise cause a nuisance or risk to the Company, its staff, other customers, or the public.
8.4 The Customer must comply with all site rules, security procedures, and instructions reasonably issued by the Company in relation to safety, access, parking, loading areas, and interaction with any on-site or associated removal services.
9. Waste and Environmental Regulations
9.1 The Customer is responsible for removing all goods and personal effects from the Unit at the end of the Agreement and for leaving the Unit in a clean and tidy condition.
9.2 The Customer must not use the Unit or any part of the premises as a place for general waste disposal. Rubbish, packaging materials, and unwanted goods must be removed from the site and disposed of lawfully by the Customer.
9.3 The Company may, at its discretion, provide limited waste facilities for ordinary, non-hazardous waste associated with normal storage activities. Any use of such facilities must comply with notices and instructions displayed on site.
9.4 The Customer must not abandon or leave behind any goods. If goods are left in the Unit or elsewhere on the premises after the Agreement ends, the Company may treat them as abandoned and may remove, store, sell, or dispose of them at the Customer's cost and risk.
9.5 The Customer must not store or dispose of any substances or materials in a way that breaches environmental laws or regulations. Any costs or liabilities arising from non-compliance will be the responsibility of the Customer.
10. Liability and Insurance
10.1 The Customer acknowledges that storage is at their own risk. The Company does not automatically insure the goods stored by the Customer and is not liable for loss or damage to goods except to the extent required by law and as expressly set out in this Agreement.
10.2 The Customer is strongly advised to obtain and maintain adequate insurance cover for all goods stored, whether through their own policy or any insurance option that may be made available through the Company or a third party.
10.3 The Company will take reasonable steps to provide a secure and well-maintained facility, but does not guarantee that the premises, Units, or any associated removal services are free from all risks, including theft, unauthorised access, fire, flood, or other events beyond its reasonable control.
10.4 To the fullest extent permitted by law, the Company shall not be liable for any indirect or consequential loss, loss of profit, or loss of business arising out of or in connection with the Agreement or the use of the Units or services.
10.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited.
11. Third-Party Removal and Transport Services
11.1 The Company may, on request, assist the Customer by suggesting or coordinating with independent removal or transport providers operating in the service area. Any such providers remain independent contractors and are not agents or employees of the Company.
11.2 Any contract for removal, packing, delivery, or collection services is between the Customer and the relevant third-party provider, and will be subject to that provider’s own terms and conditions.
11.3 The Company is not responsible for the acts or omissions of any third-party provider and shall not be liable for any loss, damage, delay, or other issues arising from services provided by such third parties.
12. Security and Conduct on Site
12.1 The Customer must take reasonable care for their own safety and the safety of any person accompanying them while on the premises, including taking care when loading and unloading vehicles and when moving goods in and out of Units.
12.2 The Customer must not obstruct access ways, fire exits, or common areas, and must comply with all health and safety notices displayed on site.
12.3 The Company may use CCTV or other security measures on the premises for safety and security purposes. By entering the site, the Customer consents to such monitoring in accordance with applicable data protection laws.
13. Termination of Agreement
13.1 Either party may terminate the Agreement by giving notice in accordance with any minimum notice period specified in the booking confirmation or storage licence.
13.2 On termination, the Customer must remove all goods from the Unit, return any access devices or keys, and settle all outstanding fees and charges.
13.3 If the Customer fails to remove the goods or return access devices or keys, the Company may change the locks, gain access to the Unit, and remove, store, sell, or dispose of the goods in accordance with these Terms and Conditions and applicable law.
14. Data Protection and Privacy
14.1 The Company will collect and process personal data about the Customer for the purposes of managing bookings, administering the Agreement, maintaining site security, and complying with legal obligations.
14.2 The Company will handle personal data in accordance with applicable data protection laws and any privacy information made available to the Customer.
15. Changes to Terms and Conditions
15.1 The Company may from time to time update or amend these Terms and Conditions. Any changes will be applicable to new Agreements from the date of publication and, where appropriate, to existing Customers following reasonable notice.
15.2 Continued use of the Unit or services after notification of changes will constitute acceptance of the updated Terms and Conditions.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Agreement or these Terms and Conditions.
By booking or using any storage Unit or related service, the Customer acknowledges that they have read, understood, and agreed to be bound by these Terms and Conditions.
